So the other day I told my sad tale of buying a box of Splenda packets, then getting home and discovering it was completely empty. And I shared with you the bizarre response I got from their so-called "Customer Service" people.
It gets even weirder.
Yesterday in the mail I got a little package from the Splenda people. I was expecting maybe an apology. Or at least the coupon they promised me.
Is that what I got? Ha.
What I got instead was a packet of recipes. Pages and pages of recipes. (Which I can apparently make with the Splenda I don't have because my freakin' box was empty.) Oh, and I also got a plastic mixing spoon with the word "Splenda on it.
I am not making this up.
No acknowledgment of my complaint at all, or of the fact that I'm out $5-ish because they produced and shipped a completely empty package. Although I did get a little note printed on a half sheet of paper that said that if I had any further questions (yes, questions!!!), I could call the number printed on the box. (Because they couldn't be bothered to print it on the piece of paper.)
I am still trying to pick my jaw up off my chest. Does this company know how to do customer service of what?!?!
Thursday, March 26, 2009
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